Problems Logging In
Select the sentence that best describes the problem you are having:
	I have forgotten my user name, my password, or my secondary password. Passwords are hidden from us for security reasons, but we can reset them. When you first signed up for service, you indicated that you had recorded this information; is it possible that it is somewhere near that computer? If you are a member of a group, and other therapists or admin staff use TherapyAppointment.com, you all share the same secondary password. You can try asking another member of the group for this information, if you don't remember it or never knew it. If you have conducted a thorough search and simply cannot locate your password(s), please click here.
	I thought I knew my user name and my passwords, but they aren't working. If one of these is the solution, you could be back online immediately: 1. Is either of your passwords more than 20 characters in length? A password can contain a maximum of 20 characters. If yours has 21 or more, try just entering the first 20 characters of your password (that will be the password that you will use from that point on). 2. If the system is asking for a secondary password, are you aware that this is different from your primary password? The secondary password is only used to authorize a computer that the system doesn't recognize, so it is very rarely used. You indicated that you had written it down when you first signed up for service; you may want to look for it near the computer you used when you first signed up for service. 3. When entering your passwords, be aware that they are case sensitive--in other words, "PassWord" is not the same as "password". Is your "Caps Lock" button on by mistake? 4. If none of these seem to help, click here.
	I'm not sure what to put in the "Secondary Password" blank; I haven't seen that blank before. You need two passwords to log in to TherapyAppointment.com. The PRIMARY password identifies you; the SECONDARY password identifies the computer you are using. If you have used a computer before to access the system, it will remember the secondary password you used last time: it won't ask you for it again. But whenever you first use a computer to access the system, it will ask for the secondary password in order to authorize that computer as one with rights to view the confidential data. (If you erase the "cookies" from a computer, or use a new browser on a computer, it will also ask for the secondary password.) This password was set up when your account was first set up; you were asked to record it at that time, so it may be close to that computer. If you are a member of a group, and other therapists or admin staff use TherapyAppointment.com, you all share the same secondary password. You can try asking another member of the group for this information, if you don't know it. As a last resort, you can reset your secondary password by clicking HERE.
	I am a patient or client of a therapist who uses this system, and want to log in. You have come to the wrong login page. Click HERE to get to the proper page.